Investing in your future.Retail Operations
Sales Professional Pathway
Mandatory Units
- Work effectively in your retail organisation
Optional Units
Sales
- Process part-exchange transactions in a retail environment
- Provide specialist support in helping customers to make purchases in a retail environment
- Develop individual retail service opportunities
- Provide a personalised sales and after-sales service to your retail clients
Stock Management
- Organise the receipt and storage of goods in a retail environment
- Audit stock levels and stock inventories in a retail environment
Product Expertise
- Monitor and help improve food safety in a retail environment
- Assist customers to obtain appropriate insurance
Sourcing
- Source required goods and service in a retail environment
Merchandising
- Maintain the availability of goods for sale to customers in a retail environment
Management & Leadership
- Help to manage a retail team
- Plan, monitor and adjust staffing levels and schedules in a retail environment
Finance & Administration
- Enable customers to apply for credit and hire purchase facilities
Customer Service
- Monitor and evaluate the quality of service provided by external suppliers to your customers
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement in customer service
Organisational Effectiveness
- Help to monitor and maintain the security of the retail unit
Call us at 0845 867 6498 or send us an enquiry to find out more.
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