Investing in your future.Retail Operations
NVQ - Level 3
NVQ
An NVQ requires you to successfully complete a number of units. At Retail Operations Level 3 there is one mandatory unit and five optional units - there are three pathways through the qualification depending on which area of retail you would like to specialise in.
Merchandising
- Maintain the availability of goods for sale to customers in a retail environment
Management and Leadership
- Plan, monitor and adjust staffing levels and schedules in a retail environment
- Contribute to the continuous improvement of retail operations
- Recruit, select and keep colleagues
- Allocate and check work in your team
Developing People
- Provide learning opportunities for colleagues
- Develop productive working relationships with colleagues
Finance and Administration
- Evaluate the receipt of payments from customers
Customer Service
- Monitor and evaluate the quality of service provided by external suppliers to your customers
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Promote continuous improvement in customer service
Organisational Effectiveness
- Help to monitor and maintain the security of the retail unit
- Monitor and maintain health and safety in a retail environment
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