Investing in your future.Retail Operations
NVQ - Level 2
NVQ
An NVQ requires you to successfully complete a number of units. At Retail Operations Level 2, there is one mandatory unit and five optional units.
Mandatory Units
- Work effectively in your customer team
Optional Units
Sales
- Help customers choose products in a retail environment
- Maximise sales in a retail environment
- Provide information and advice to customers in a retail environment
- Demonstrate products in a retail environment
- Promote loyalty schemes to customers in a retail environment
- Go the extra mile in customer service
Stock Management
- Receive goods and materials into storage in a retail environment
- Put goods and materials into storage in a retail environment
- Process customer’s orders for goods in a retail environment
Product Expertise
- Prepare products for sale to customers in a retail environment
- Process bake-off products for sales in a retail environment
- Process fish and shellfish for sale in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Contribute to dough production control and efficiency
- Select, weigh and measure dough ingredients
- Hand divide, mould and shape fermented dough
- Maintain food safety while working with food in a retail environment
- Assemble retail products in a customer's home / workplace
- Provide the lingerie fitting service in a retail environment
- Promote beauty products to retail customers
- Help customers to buy National Lottery products in a retail environment
Merchandising
- Keep stock on sale at required levels in a retail environment
Visual Merchandising
- Display stock to promote sales to customers in a retail environment
- Follow guidelines for dressing visual merchandising displays
- Order graphic materials for visual merchandising displays
- Dismantle and store visual merchandising displays
- Make props for visual merchandising displays
- Put visual merchandising displays together
- Follow guidelines for planning and preparing visual merchandising displays
Finance & Administration
- Process payments for purchases in a retail environment
- Follow payment and credit applications for purchases in a retail environment
- Process cash and credit transactions in a retail environment
- Follow point of sale procedures for agerestricted products in a retail environment
Customer Service
- Process returned goods and materials in a retail environment
- Give customers a positive impression of yourself and your organisation
- Support customer service improvements
- Resolve customer service problems
Organisational Effectiveness
- Help to maintain health and safety in a retail environment
- Help to keep the retail unit secure
Call us at 0845 867 6498 or send us an enquiry to find out more.
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