Management
NVQ - Level 4
NVQ
An NVQ requires you to successfully complete a number of units. At Management Level 4, there are five mandatory units and three optional units.
Mandatory Units
- Develop and implement operational plans for your area of responsibility
- Encourage innovation in your area of responsibility
- Develop productive working relationships with your colleagues and stakeholders
- Ensure health and safety requirements are met in your area of responsibility
- Manage business processes
Optional Units
- Manage your own resources and professional development
- Develop your own personal networks
- Provide leadership in your area of responsibility
- Ensure compliance with legal, regulatory, ethical and social requirements
- Promote equality of opportunity and diversity in your area of responsibility
- Lead change
- Plan change
- Recruit, select and keep colleagues
- Allocate and monitor the progress and quality of work in your area of responsibility
- Provide learning opportunities for your colleagues
- Manage finance for your area of responsibility
- Manage a project
- Manage a programme of complementary projects
- Work with others to improve customer service
- Build your organisation's understanding of its market and its customers
- Manage the achievement of customer satisfaction
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