Investing in your future.Customer Service
NVQ - Level 3
NVQ
An NVQ requires you to successfully complete a
number of units. At Customer Service Level 3,
there are two mandatory units and six optional
units (at least one from each theme).
Mandatory Units
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
Optional Units
Impression and Image
- Make customer service personal
- Go the extra mile in customer service
- Deal with customers in writing or using ICT
- Use customer service as a competitive tool
- Organise the promotion of services or products to customers
Delivery
- Deliver customer service on your customer's premises
- Recognise diversity when delivering customer service
- Deliver customer service using service partnerships
- Organise the delivery of reliable customer service
- Improve the customer relationship
Handling Problems
- Monitor and solve customer service problems
- Apply risk assessment to customer service
- Process customer service complaints
Development Improvement
- Work with others to improve customer service
- Promote continuous improvement in customer service
- Develop your own and others' customer service skills
- Lead a team to improve customer service
- Gather, analyse and interpret customer feedback
Call us at 0845 867 6498 or send us an enquiry to find out more.
Print this page
Email this page