Retail
Operations Customer
Service Business
Administration
Management Team
Leading Distribution &
Warehousing

Business Administration

NVQ - Level 3

NVQ

An NVQ requires you to successfully complete a number of units. At Business Administration Level 3, there are two mandatory units and four optional units (at least three from Group B).

Mandatory Units

Carry out your responsibilities at work
Work within your business environment

Optional Units

Group A

Ensure your own actions reduce risks to health and safety (ENTO)
Manage diary systems
Organise business travel and accommodation
Use IT systems (IT user)
Use IT to exchange information (IT user)
Database software (IT user)
Specialist or bespoke software (IT User)

Group B

Supervise an office facility
Procure products and services
Manage and evaluate customer relations
Manage the payroll function (AOSG)
Complete year-end procedures (AOSG)
Monitor information systems
Run projects
Research, analyse and report information
Plan, organise and support meetings
Organise and co-ordinate events
Word processing software (IT user)
Spreadsheet software (IT user)
Website software (IT user)
Artwork and imaging software (IT user)
Design and produce documents
Plan and implement innovation and change
Develop productive working relationships with colleagues and stakeholders
Provide leadership to your team (MSC)
Prepare text from notes
Prepare text from shorthand
Prepare text from recorded audio instruction

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