Investing in your future.Business Administration
NVQ - Level 2
NVQ
An NVQ requires you to successfully complete a number of units. At Business Administration Level 2, there are two mandatory units and three optional units.
Mandatory Units
- Carry out your responsibilities at work
- Work within your business environment
Optional Units
- Ensure your own actions reduce risks to health and safety (ENTO)
- Manage customer relations
- Manage diary systems
- Organise business travel and accommodation
- Deal with visitors
- Process customer financial transactions
- Operate credit control procedures
- Store, retrieve, and archive information
- Research and report information
- Organise and support meetings
- Use IT systems (IT user)
- Use IT to exchange information (IT user)
- Word processing software (IT user)
- Spreadsheet software (IT user)
- Database software (IT user)
- Presentation software (IT user)
- Specialist or bespoke software (IT user)
- Use a telephone system
- Operate office equipment
- Prepare text from notes
- Prepare text from shorthand
- Prepare text from recorded audio instruction
- Produce documents
- Work effectively with other people
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